Products & Services

TotalCare

Trusted risk transfer, for as long as customers need it

TotalCare is much more than just an engine maintenance plan. It is a service concept based upon predictability and reliability and covers service elements such as predictive maintenance planning, workscope creation and management plus off- wing repair and overhaul activities. Fundamentally, TotalCare rewards reliability, a factor we know customers value. With a payment mechanism on a $/engine flying hour ($/efh) basis, TotalCare transfers both time on wing and shop visit cost risks back to Rolls-Royce, and makes reliability and time-on-wing a profit driver for both customers and Rolls-Royce.

If customers choose TotalCare, they will experience:

  • Secured cost of operating and maintaining their Rolls-Royce engines
  • Enhanced availability as a result of the deep engine knowledge that only the manufacturer can provide, coupled with our scale, global reach and our fleet-wide experience. 
  • Engine workscopes that deliver the longest time on wing at the lowest cost per engine cycle
  • Advanced engine health monitoring and the automatic inclusion of product durability and reliability improvements
  • A fully integrated service that enables customers to concentrate on running their business, while we take care of their engines
  • Increased asset value and desirability in the marketplace

TotalCare – choice and flexibility across the lifecycle

TotalCare Life
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Under TotalCare Life, customers will pay a known $/efh rate for as long as they operate the engine (subject to a minimum term). There is no fixed expiry date for the service and hence customers are covered for as long as they operate the engine. The $/efh rate reflects the true cost of engine maintenance throughout the period of operation; this means that if a customer sells the aircraft to another operator, who chooses TotalCare mid-way between overhauls, they can pass on the benefit of the contribution that they have already made towards the next overhaul. This enables the customer to sell the engine for a higher price. This structure is fully aligned with the needs of engine lessors and can avoid the requirement to pay maintenance reserves.

TotalCare Term
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With TotalCare Term, the $/efh rate a customer pays only funds the shop visits that are expected to occur during the term of the agreement. This means that if the term ends midway between shop-visits,  a customer will not have made any contribution towards the engine life used since the last shop visit. This enables a lower $/efh rate, which is attractive during the term of the agreement, but also means that either a higher $/efh rate will be charged for any follow-on agreement or that the engine resale value may be less.

TotalCare Flex
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TotalCare Flex is different from TotalCare Life or Term. It provides all of the risk transfer characteristics of “traditional” TotalCare, but recognises that what a customer really wants is to minimise costs, whilst releasing all of the engine life they own prior to the aircraft being retired from service. To deliver this, we provide engine thrust through a full overhaul to maximise time on wing, or via a partial overhaul that takes the engine to its retirement date or by an engine swap. TotalCare Flex is typically applicable to owned engines, however leased aircraft can also be included in which case the saving due to engine life released is passed to the lessor.